How many free minutes do I get?+
A Free account includes 60 minutes per UTC calendar month, up to 30 minutes per file and 3 files per day. The no-account trial is separate: 30 minutes once, with no monthly reset.
How long are my files kept?+
Free-plan audio is removed 30 days after upload. Your transcript stays in your account, so you can still read, edit and export it; only audio playback goes away. On paid plans, audio and transcripts stay until you delete them. Anonymous trial recordings and transcripts are removed 30 days after upload if the account remains anonymous. If you link a Google account first, Free-plan retention applies and the transcript stays.
Can I cancel anytime?+
Cancel anytime from the billing portal in your dashboard. Your plan stays active until the end of the period you already paid for, then drops to the free plan. From that date, free-plan retention applies: your existing audio is removed 30 days later, while every transcript stays in your account. Download anything you want to keep before then. Minutes used in the current period are not refunded.
Which file formats are supported?+
Currently verified formats are MP3, MPGA, MP2, WAV, WAVE, BWF, M4A, MP4A, AAC, FLAC, OGG, OGA, OPUS, MOGG, AMR, AWB, WMA, AC3, EAC3, AIF, AIFF, AIFC, CAF, AU, SND, GSM, VOC, MP4, M4V, MOV, WEBM, MKV, AVI, FLV, M2TS, MTS, TS, 3GP, 3G2 and MPEGTS. DRM-protected M4P files are not accepted.
What is the maximum file size?+
Anonymous trial uploads allow up to 100 MB; Free allows 200 MB; Basic allows 1000 MB; Standard and Pro allow 2048 MB. Less common formats that browsers cannot inspect are limited to 200 MB on every plan.
How accurate is the transcript?+
Each language uses the model best suited to it. Accuracy still varies with recording quality, accents, background noise and overlapping speech, so review names, numbers and important details.
What happens when I use up my minutes?+
Transcription stops until your allowance resets. Completed transcripts stay in your history and can still be edited and exported.
Do unused minutes roll over?+
No. Your allowance resets at the start of each UTC calendar month and does not accumulate.
How much do annual plans cost?+
Annual plans are billed yearly: Basic $81, Standard $171 and Pro $261. Each annual total is 9 monthly payments, saving 25% compared with paying monthly for 12 months.
Are there per-file processing fees?+
No. Your plan's monthly minutes include processing. ScribVoice does not add a separate per-file processing fee.